Organisation Training - Conflict Management Training from Kusab Training

		Introduction		Conflict Management		Investigation Training/Consultancy

Do your employees deal with customers in confrontational situations?

We can supply a course that will improve their confidence in these situations and more importantly, help them to stay safe. The content of this course will be tailored to the threat assessment for your staff

Modules that can be covered on this course include :-

> Common drivers/causes of conflict

> Confrontational model

> Stress reactions

> Components of communication
(Verbal/non verbal)

> Violence precursors and indicators

> Common Offender Behaviour

> Proxemics – Intimate, personal and public zones

> Impact factors – Person, place and object

> Use of force legislation

> Communication/defusing models

> Distance –action v reaction. Reactionary gap

> Physical/improvised barriers

> Escape routes, layout of room etc

> Tactical awareness (360°)

> Breakaway techniques

> Defusing/reflection model

> Edged Weapon Awareness

This course would benefit any employee in a public facing role including:-

Shop Assistants
Customer Services Agents
Enforcement Personnel
Security Staff
Local Authority Staff
Healthcare Professionals
And many more

The cost would depend on the content of the course and the number of trainers required. As a guide, a theory based interactive course would be approximately £450 and a full day course including breakaway techniques would be approximately £950 including two trainers.

For small group numbers (up to 12 delegates) please contact us for an individual quote.