Conflict Management and Breakaway Techniques

Do your employees deal with customers in confrontational situations?

We can supply a course that will improve their confidence in these situations and more importantly, help them to stay safe.

The content of this course will be tailored to the threat assessment for your staff

Modules that can be covered on this course include

·	Common drivers/causes of conflict

·	Confrontational model

·	Stress reactions

·	Components of communication (Verbal/non verbal)

·	Violence precursors and indicators

·	Common Offender Behaviour

·	Proxemics – Intimate, personal and public zones

·	Impact factors – Person, place and object

·	Use of force legislation

·	Communication/defusing models

·	Distance –action v reaction. Reactionary gap

·	Physical/improvised barriers– desk, chair etc

·	Escape routes, layout of room etc

·	Tactical awareness (360°)

·	Breakaway techniques

·	Defusing/reflection model

·	Edged Weapon Awareness

To Contact Us to discuss your particular training needs

To return to the Business Training Homepage

This course would benefit any employee in a public facing role including:-

·	Shop Assistants

·	Customer Services Agents

·	Enforcement Personnel

·	Security Staff

·	Local Authority Staff

·	Healthcare Professionals - And many more

This course will be delivered by TWO suitably qualified trainers with extensive experience of working in conflict situations.
Prices start at £750 per day. This does not include venue etc, which can be negotiated separately
A basic course can be covered in 1 day. Maximum delegate number of 20 (Equates to £37.50 each.) (16 for Breakaway)